Terms Of Service

COURSE CANCELLATION POLICY

Individual courses have specific terms of service to which you agree when registering. If the Mindsight Institute cancels or postpones a program, a full refund will be issued. If you need to cancel, please notify the Mindsight Institute as soon as possible either by email or telephone. All cancellations are subject to prorated refunds on a case by case basis.

GRIEVANCE POLICY

The Mindsight Institute is fully committed to conducting all activities in strict conformance with the Ethical Principles of the APA, BBS, BRN, and CMA. The Mindsight Institute complies with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Education Chair in consultation with the members of the continuing education committee and the program Chairperson. While the Mindsight Institute goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there may be occasional issues which come to the attention of the program staff which require intervention and/or action on the part of the program staff or the Mindsight Institute. This procedural description serves as a guideline for handling such grievances. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

  1. If the grievance concerns a program offering, its content, level of presentation, or the facilities in which the program was offered, the Mindsight Institute will mediate and will be the final arbitrator. If the participant requests action, the Mindsight Institute will:
    1. provide a fee credit toward a future program, or
    2. provide a partial or full refund of the program fee.
      Actions 1a and 1b will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
  2. If the grievance concerns the Mindsight Institute CE program, in a specific regard, the CE Education Chair will mediate.

ADA COMPLIANCE

In accordance with the Americans with Disabilities Act (ADA), please contact our office at 310-447-0848 at least 2 weeks before the course if you need any special accommodations.